Return policy:

Incorrect/defective items must be returned within 7 days of receipt. Ensure items are in original condition (tags attached, unwashed, unworn). Hygienic items like bodysuits, accessories, and marked down sale items are non-returnable. Contact lovebyabbie@gmail.com for assistance."

"All online purchases are final. No returns or refunds accepted." . 

"We offer returns/exchange for:

1. Defective items
2. Incorrect items
3. Size exchange"

"Kindly note, we don't accept size-related returns. Size exchanges subject to availability; backorders accepted. No exchanges for sold-out items. Free size/one size items are non-exchangeable."

"For delivery exchanges:

Email/send DM to lovebyabbie@gmail.com with: Subject: RETURN Order Number: Product(s) Name: Reason for return: (Defects; attach photo(s) if possible / Incorrect item)

Return Address: LovebyAbbie Unit C-7-22, H20 Residences 1 Jalan PJU 1A/1, Ara Damansara 47301 PJ Selangor Contact: 6019-7575542

Arrange delivery post approval. Include order number and reason in the package.

Upon confirmation, receive items within 3 days.

*Ship within 5 working days (Malaysia) with approval.

For office exchanges:

DM on Instagram for approval.

Coordinate exchange schedule via Instagram.

Come only on agreed date and time; no unannounced visits."

"Love by Abbie covers shipping for incorrect/defective items. Inform customer service with tracking number, courier details, and official receipt for reimbursement. Use Pgeon, J&T via easyparcel.com, or your preferred courier for returns. Grab Express returns at your expense; we don't cover urgent return costs."

"Customers bear shipping fees for size exchanges (returns and redelivery). Use any preferred courier and update our customer service via Instagram DM or email with the tracking number. We regret we can't accept items not meeting criteria to maintain the quality of our online offerings."

"Items purchased under the buy-one-free-one promotion are not eligible for exchange or refund."